REFUND POLICY

At Obis Digital, we are dedicated to providing high-quality digital media products and services that meet your needs. Due to the nature of digital goods, which are instantly accessible after purchase, all sales are final. However, we understand that certain circumstances may require a refund. Please read our refund policy carefully before making a purchase.

Refunds

Since digital products cannot be returned once downloaded or accessed, we generally do not offer refunds. However, exceptions may apply in the following cases:

1. Duplicate Purchases: If you accidentally purchase the same product more than once, we will issue a refund for the duplicate transaction.
2. Download Issues: If you experience technical difficulties that prevent you from accessing or downloading the product and we are unable to resolve the issue, we may issue a refund.

Eligibility for Refund

To request a refund, you must meet the following criteria:

1. Contact us within 7 days of your purchase.
2. The issue must relate to technical difficulties, duplicate purchases, or product access errors that we cannot resolve.

Non-Refundable Circumstances

We will not issue refunds for the following reasons:

1. Change of Mind: Once a digital asset is delivered, it cannot be refunded due to a change of mind.
2. Compatibility Issues: Ensure that your software and hardware are compatible with our digital products before purchasing.
3. No Longer Needed: We cannot refund products that are no longer needed after download.

Refund Request Process

If you believe you qualify for a refund, follow these steps:

1. Email us at contact@obisdigital.com with the following information:
2. Your name and the email address used for the purchase.
3. Order number and the purchase date.
4. A detailed description of the issue you're facing.
5. We will review your request and respond within 3-5 business days.

Resolution

If your refund request is approved, we will issue the refund to your original payment method within 7 business days.

Support

If you encounter any issues with your digital asset or need assistance, feel free to reach out to our support team at contact@obisdigital.com.

By purchasing from Obis Digital, you agree to this refund policy. Please ensure you carefully review the product description, features, and compatibility before making your purchase.

For any further questions or concerns, contact us at contact@obisdigital.com.